Privacy policy

  • This Privacy Policy outlines how The National Bank of Ras Al-Khaimah (P.S.C.) ("RAKBANK", “we”, “The Bank”) manages its customer’s personal information received through https://developer.rakbank.ae/sb/api/. It also describes the sort of data held, including how it is gathered, maintained, used, and disclosed.

  • Collection and use of personal information

    RAKBANK collects only personal information necessary for the Bank to conduct its business operation. The Bank obtains information from the following sources:

    • Information received when you register to use this service
    • Information received when you provide us with feedback or raise a support ticket
    • Information authorized by clients to us, to resolve their queries or review their online transactions with us

    The Bank may use personally identifiable data to:

    • Contact Users/Clients regarding products and services offered by RAKBANK
    • Managing the contractual relationship between RAKBANK and you under the relevant terms and conditions
    • Enhance Users’ experience
    • For research regarding the effectiveness of the Developer Portal, Advertising and sales efforts.
    • Detect and prevent misuse or abuse of this site or our services

  • Limited employee access to personal information

    RAKBANK limits its access to your personal information to only those employees who hold a business reason for having access to such information. RAKBANK also educates all their employees about the importance of confidentiality and customer privacy.

  • Third-party disclosure restrictions

    RAKBANK follows strict privacy procedures in regard to protecting your personal information. RAKBANK does NOT disclose personal information to third parties without the customer’s consent, unless compelled by law to do so.

  • Notice of Changes

    From time to time, we may change this Developer Portal Privacy Policy taking into account new developments in information technology, changes in societal demands, and other relevant factors. Please check this policy from time to time for any changes.

  • Other

    In addition to above, RAKBANK Website Privacy Policy and Cookie Policy apply.